1. I bought ID mobile broadband in Nov 2018 on a monthly contract. I already had an ID mobile phone account and have the app on my phone. I seem to have 2 separate accounts with different account numbers. Is it possible for these 2 accounts to be merged into a single account? If it was all within the same account I could use the app to see at a glance both my contracts, amounts debited and dates of payment.
2. When abroad, I tried using the wifi on mobile broadband and had problems. I phoned the ID support number. I got a pre-recorded menu, with nothing on it about mobile broadband - it only covered phones. So I checked the ID website - there were no mobile broadband products listed - and yet I have a Huawei router and a monthly contract provided by ID mobile. Where can I find help with fixing my use of wifi (router) abroad?
3. My mobile broadband account has a different account number. Where can I find this account number? I can't log in to the account online because I don't know this number. Nor can I access it through my mobile phone account. Help!
Best answer by Mohammed
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