Hello - I have closed my account and cancelled my contract but I am in credit. How will you refund my money? many thanks
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Userlevel 8
+9
If it was pay monthly contract, iD refund to your bank account using the Direct Debit (DD).
Did you cancel by contacting iD using online chat or 7777, or using a PAC or STAC to move your number to another supplier?
Fyi, cancelling the DD doesn’t cancel your iD contract - it just ends the payment method used to pay the contractual amount due for your plan.
Anyway, good luck.
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