Question

identity theft

  • 23 February 2022
  • 2 replies
  • 60 views
Nicola Colman
Rank

I’ve recently been a victim of identity theft and have received two letters in regards to an iD mobile account in my name. This is one of 4 anomalies on my report all with the address of the person impersonating me. 

I have a crime reference number from action fraud and have checked my credit report and this contract is stated on my report with an address that I have never resided in nor ever heard of in a completely different city. 

This needs resolving immediately I am Cifas registered to protect my data and have been since 2020 so why has this been allowed to happen? 
 

Why isn’t there an easier way of contacting your company? 

I look forward to hearing from you. 

Regards 

Nic 

 

 

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Nicola Colman,

Sorry to hear your details have been used fraudulently. If you haven’t do so, report this to Action Fraud online using this page:

https://www.actionfraud.police.uk/  

You’ll need their reference number when you contact iD Mobile.

Messaging here in the iD community isn’t real-time, so you might be waiting for an iD advisor to get back to you.

If you want a quicker response you can PM iD Mobile via their facebook or twitter social media pages, or try the iD Live Chat service.

Best to contact iD between 9am - 6pm - that was you can chat or PM with a real person.

Anyway, good luck.

 

Rory
Rank
Userlevel 5
Badge +6

Hi @Nicola Colman, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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