Question

im being charged after cancelling my contract

  • 14 December 2022
  • 2 replies
  • 25 views
C
Rank

Im being charged after cancelling my contract even though it stated on the app my contract ended on the 26th of November. 

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @camerongerrie06, at the end of your contract (26-Nov-2022) you are automatically switched to a 1-month rolling contract, at the same monthly rate.

Unless you told iD to cancel the contract, by giving 30-days notice (using the live chat service), your contract won’t have been cancelled.

Good luck @camerongerrie06

Kash
Rank
Userlevel 7
Badge +7

@camerongerrie06,

I hope the information @andewhite has helped.

If you require further information, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?