Question

incorrect data plan after ID mobile app updated

  • 12 April 2024
  • 3 replies
  • 55 views
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After ID mobile app is recently updated by the company, my sim data plan changed by ID from 120GB to 1.5 GB.  My contract is a sim only 120 GB data unlimited calls and voicemails each month until Aug 2024. Can ID staff please rectify the errors? 

3 replies

Matthew Thompson
Rank
Userlevel 2

Morning @Frustrated ID customer,

Please can you send a screenshot of your dashboard. This sounds like a visual glitch, rest assured your plan should be unaffected.

Thank you.

F
Rank

 

Matthew Thompson
Rank
Userlevel 2

Cheerss @Frustrated ID customer, looks like the 120GB is showing as rolled over data. Strange! I’ll raise it with our team, however expect once it renews in 2 days, it’ll show correctly.

Thanks.

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