Question

incorrect line rental charge

  • 26 April 2022
  • 1 reply
  • 47 views
Daniel Philps
Rank

I'm on a £30.99 per month contract with unlimited everything but in march I was charged £48.77. looking at the bill the line rental was charged at this amount and calls and texts were all £0.00. why have I been charged extra?

This topic has been closed for comments

1 reply

Rory
Rank
Userlevel 5
Badge +6

Hey @Daniel Philps, sounds like you might have pushed your Direct Debit date back by a couple of weeks? If so, you’d just be paying for those extra days, and your bill will return to normal from next month.

If not, I’d recommend speaking to the Live Chat, Facebook or Twitter teams for assistance.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?