Hi,
does anyone know if this is this a service problem? My phone is sending multiples of same text messages, which are being received, while phone says ‘not deliverable’at my end. It does it on and off all the time!
thanks, Judy
is this a service problem? multiples of same text messages being received, while says not deliverable my end.
This topic has been closed for comments
Userlevel 6
+4
Hi
We are sorry to hear this. Please can you advise the make and model of the handset you are using?
-Mohsin
Hi, it’s an iPhone SE, thanks, Judy
Userlevel 6
+4
Hi
In some cases, the issue relates to mostly iMessage and not having the correct number in place. Please can you try the following:
1) Try turning off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.
Once done, please monitor to see if you are still having this issue with multiple texts sending.
-Mohsin
Hello Mohsin,
thank you for this advice, the number was wrong as you suggested and I have now corrected it. Best wishes, Judy
Userlevel 6
+4
No Problem
This should fix the issue now. However, just keep an eye on this, if you do experience this issue again, please let us know. Take care.
-Mohsin
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more