I have an issue with my bill.
I tried to access the chat feature but its not allowing me to send messages.
My bill should be £12 a month but has gone up to £16.74. I have checked my billing and this is made up of £13+ and then Vat of £3+. I an confused as to the rise of my bill and would like an explanation please.
Also to mention i have a £0 cap on my bill so I am unable to spend over my monthly limit. I have also not seen any additional charges.
+9
Have you changed or upgraded your iD plan recently
+4
Hi
On your bill what date(s) does the billing cycle show as from and to?
Have you changed your direct debit date recently?
Tom
Thats a screenshot of me latest bill
Looking at it now, and based on the comments above it might be because I cha get billing cycles
+9
Looking at it now, and based on the comments above it might be because I cha get billing cycles
Yes indeed
+4
Hi
That’d be correct, the usual billing cycle is 30 days, if you change your direct debit payment date, the billing cycle will one time be longer, therefore a bigger bill.
It’ll return back to the usual 30 days and usual price next month.
Tom
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