Question

Keeping old mobile number

  • 10 March 2023
  • 4 replies
  • 83 views
D
Rank

Still trying to transfer my old number to my new account. It did do it temporarily but has now reverted to the new number.

This topic has been closed for comments

4 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @DellBoy89,

Welcome to the Community!

We are sorry to hear about the issues with your number port.

Which network are you trying to port from? If it’s an iD Mobile number you are trying to transfer to a new iD Mobile account you won’t be able to do this.

Please let us know if you require further assistance with your port and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank
Userlevel 1

I want to keep my old mobile phone number. I sent the PAC code from BT but when you sent me an email with my details , the mobile phone number was new. What do I have to do now to keep my old number.

Kash
Rank
Userlevel 7
Badge +7

Hi @Lesleysacre,

If you wish to port your number in you can use the link below:

https://switching.idmobile.co.uk/customerPortIn

You’ll need your transaction number that starts with the number 4.

Please also enter your surname in all capital letters.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank
Userlevel 1

Thankyou, everything has worked very well, I have kept my old number.

Thankyou for your help

Terms & Conditions
Why iD Mobile?