Recently my ID mobile account was closed and I went into a debt repayment plan with 1st Locate and I paid the amount of money I was asked to pay for 4 months so my account was closed out.
This morning I get an alert that ID mobile has marked on my credit file that I have missed a payment for £4.51.
I have had no emails, letters or warnings about this money and I have complied with everything asked of me when I was paying 1st Locate.
Why wasn’t this added to my debt management plan with them?
I don’t feel this is fair and I would like the missed payment mark removed from my credit file, as I have logged in and made the payment after discovering this issue in my Experian credit report.
I don’t understand how something like this happens, surely the £4.51 could have been added to payment plan over the months I was paying it.