Question

leaving id

  • 10 June 2021
  • 2 replies
  • 13 views

I’ve gone round the houses trying to leave. Chat bots keep a generic reply, when I click on ‘leave ID’ I get redirected to a page that is under construction but if I click on ‘upgrade’ there’s no issue!? Called the vmail number. It cuts me off. Tried Twitter- bots are in force there. Have cancelled my DD even though my account isn’t cancelled. Am waiting for the threats. However I have all the screenshots to prove my attempts. 


2 replies

Userlevel 6
Badge +8

Hi @Tee Jay,

 

We do have a team manning the Twitter account and have done for a while, so i’m not sure why you’re getting a bot response. What exactly is coming up?

 

Will

 

 

Userlevel 6
Badge +2

You can chat to an agent here: https://www.idmobile.co.uk/live-chat

 

You’re connected to ID Mobile’s chatbot, but if you need to speak to an agent just type in “Agent” and select the “Disconnect my account” option. You will be transferred to a human being and you can provide ID Mobile with your 30 days notice. 👍

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