leaving id

  • 10 June 2021
  • 2 replies

I’ve gone round the houses trying to leave. Chat bots keep a generic reply, when I click on ‘leave ID’ I get redirected to a page that is under construction but if I click on ‘upgrade’ there’s no issue!? Called the vmail number. It cuts me off. Tried Twitter- bots are in force there. Have cancelled my DD even though my account isn’t cancelled. Am waiting for the threats. However I have all the screenshots to prove my attempts. 

2 replies

Userlevel 6
Badge +8

Hi @Tee Jay,


We do have a team manning the Twitter account and have done for a while, so i’m not sure why you’re getting a bot response. What exactly is coming up?





Userlevel 6
Badge +2

You can chat to an agent here:


You’re connected to ID Mobile’s chatbot, but if you need to speak to an agent just type in “Agent” and select the “Disconnect my account” option. You will be transferred to a human being and you can provide ID Mobile with your 30 days notice. 👍