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  • 28 April 2022
  • 5 replies
  • 642 views

Why is it when I click on live chat to discuss my account I end up having to talk to a chatbot who don't understand my questions.

I been a loyal customer for years now and can't even speak to a real personĀ 

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Best answer by WelshPaul 28 April 2022, 11:04

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5 replies

Userlevel 8
Badge +6

Did you type ā€œSpeak to an agentā€ when connected to the chatbot?

Never knew I needed to type thatĀ 

Thanks for replyingĀ 

SPEAK TO AN AGENT Please

Userlevel 8
Badge +6

This isn't live chat @GIGI SHELFORDĀ 

Click here.

speak to a agent please

Why iD Mobile?