Question

Live Chat: is it down?

Hugh Fraser
Rank

Is just me or is the live chat down, newbie around here. 

This topic has been closed for comments

12 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Live chat works for me. 👍

Hugh Fraser
Rank

I think am going to ring CS as I can’t even get on the ID website and receive phone calls 

Tom
Rank
Userlevel 7
Badge +4

Hi @Hugh Fraser 

 

I’ve just tried live chat and accessed it without issues, are you able to try on a different device or browser?

 

https://www.idmobile.co.uk/live-chat

 

We can help here if you can let us know what issues you’ve been having.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Hugh Fraser
Rank

Hi @Tom 

i actually had to do a reset of my iPhone as I also wasn’t receiving calls or able to sends texts and still can’t send texts a day later 

andewhite
Rank
Userlevel 8
Badge +9

Have you just transferred your number to iD Mobile @Hugh Fraser? 

If so, can you send text messages if you turn OFF iMessages (from Settings > Messages)? 

Hugh Fraser
Rank

Hi @andewhite 

 

yes I transferred over from Utility Warehouse 

and no it just hangs 

Tom
Rank
Userlevel 7
Badge +4

Hi @Hugh Fraser 

 

Are you able to call or use data?

 

Is the issue just related to texts?

 

If so, please try the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with the above please retry with flight mode enabled and/or the SIM card removed.
 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Hugh Fraser
Rank

hi @Tom 

I've tried all of these settings and they are as they should be 

 

kind regards

Hugh

Vanessa Povey
Rank

Can’t get any contact with anyone on iD . This is beyond a joke . No live chat . A message that then isn’t followed up . 
Really not impressed atm 

andewhite
Rank
Userlevel 8
Badge +9

Can’t get any contact with anyone on iD . This is beyond a joke . No live chat . A message that then isn’t followed up . 
Really not impressed atm 

You can contact iD Mobile privately on Facebook Messenger, or by sending a Twitter DM (direct message). Their support teams work until 8pm on weekdays (and 6pm at weekends). 

Tom
Rank
Userlevel 7
Badge +4

Hi @Hugh Fraser 

 

Are you able to call or use data?

 

Is the issue just related to texts?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Vanessa Povey 

 

I can see we’ve sent you a message via the community, please note we aren’t a live chat service here and it’ll take us some time to get to the messages.

 

If you don’t wish to converse via community messages we also have Facebook and Twitter as mentioned above by @andewhite.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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