Question

locked my sim - how do I get a PUK code

  • 14 September 2022
  • 2 replies
  • 825 views
Abie Lindley
Rank

Hi, I have locked my sim and need a puk code. Could you send me in the right direction please?

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2 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hi, I have locked my sim and need a puk code. Could you send me in the right direction please?

Hey @Abie Lindley,

Have you been able to sort this?

You’ll need to speak to an agent to get a PUK Code as we get this from the SIM serial number.

If you still need help, let us know and we will PM you here.

Mohammed

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andewhite
Rank
Userlevel 8
Badge +9

Okay @Abie Lindley, this community is primarily an iD customer to customer forum, where members try to help one another.

For problems with your iD account, like getting the PUK for your iD SIM, I’d recommend contacting the iD social media team using facebook (with Messenger), or Twitter (by DM (direct message)). They’ll be able to assist with your PUK request.

Out-of-hours messages left on facebook or Twitter are handled when the iD social media team next start work - anyway, good luck.

 

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