Question

log-in issues as account too old

  • 11 May 2023
  • 2 replies
  • 22 views

Trying to log in with email. As I was previously with id it won’t let me log in as account is more than 6 months old


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2 replies

Userlevel 8
Badge +9

Unfortunately @Roy Humphreys, you’ll need to create a new online account using a different email address.

This is one of the limitations of the current “My iD Account” system.

 

Userlevel 7
Badge +10

Hey @Roy Humphreys,

If you have re-joined, you will need to register again as the new contract needs it’s own user.

You can’t re-use the same username.

Mohammed

 

Why iD Mobile?