Question

Lost phone number

  • 17 November 2021
  • 3 replies
  • 52 views
R
Rank

Hi I took my plan out years ago and ended up completely forgetting about it. I’ve lost the sim card and forgotten the phone number so can’t access any of the services to get in touch to pay a bill as well as cancel the contract. The only info i have is my Account number on a final demand notice. Can someone please get in touch ASAP

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3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Richard616,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tommy Crooks
Rank

Hi. I’ve lost my phone number and I’m trying to pay a final demand notice for £8.00. I cant find a way to contact anyone as I cant get past the login due to not having my phone number. Can anyone advise? This is like being trapped in a prison cell with no way of escape.

Kash
Rank
Userlevel 7
Badge +7

@Tommy Crooks,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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