Question

Lost phone number

  • 17 April 2023
  • 2 replies
  • 21 views

I bought a phone from idmobile but have been using another sim card to maintain my number. I now want to switch over to use the idmobile simcard. I have a PAC code to switch my number across. However, I cannot access anything as I don’t know the idmobile number I was given and therefore I can’t set up account. There seems to be no way of contacting idmobile without knowing your phone number.

I’m probably being really thick...

Help!


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2 replies

Userlevel 8
Badge +9

The SIM card you got with your new iD Mobile phone is ready to use @Helen Louise.

If you put your ‘new’ iD SIM into a phone, then call or text a family member or a friend, they should be able to give you the mobile number you’re after - good luck @Helen Louise.  

Userlevel 7
Badge +4

Hi @Helen Louise 

 

Have you tried the above from @andewhite?

 

Please let us know if you still require any assistance here so we can reach out.

 

Tom

Why iD Mobile?