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lost receipt


I have lost my receipt and I need it to change my numbers around as it asks for the transaction number on the app. Where can I find it please?

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Best answer by WelshPaul 22 July 2021, 11:17

@Abdul s you do not need a transaction number to port over your old number to ID Mobile.

Register for your online ID Mobile account here:

https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

 

Once done, login and navigate here:

  • My services > Keep My Number

Now enter the PAC code you received from your old provider along with the number you want to keep and your number will be ported over.

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4 replies

Userlevel 5
Badge +8

Hello @Abdul s 

I’m not sure what you are referring to , when you say you need to change your numbers around? 

Please could you provide a little more detail?

 

Thanks

 

Michelle 

iD Mobile 

Userlevel 6
Badge +2

@Abdul s you do not need a transaction number to port over your old number to ID Mobile.

Register for your online ID Mobile account here:

https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

 

Once done, login and navigate here:

  • My services > Keep My Number

Now enter the PAC code you received from your old provider along with the number you want to keep and your number will be ported over.

Thanks alot, all done now 👍🏼

Userlevel 5
Badge +8

Thanks for the update @Abdul s 

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