I have moved onto another provider. I thought that I had put the new sim card in prior to the new billing date and thought I didn’t owe anything. Have received a bill today for 79p. However, I have already cancelled by direct debit and wondering how I can pay this. The app won’t let me make a payment as I already have left the service. How do I pay my final bill?
make a payment after I have left?
Hi
You can still make payments via our IVR.
Please call 0333 003 0001 and select the payment option.
Hope this helps.
Aklima
Thanks. I tried calling the number but the automated response advises my account has no outstanding balance even though I have had an email to say sorry you've left and your final bill is 79p.
Hi
Can you try to pay using my account?
It may let you pay that way.
Regards
Aklima
Unable to use My account, won’t let me log in for some reason, although I have no problem logging into the App. Finally got through to customer services and they have set up a direct debit again to enable the final payment to be taken.
Thanks for trying to help.
Hi
Thanks for getting back to us and letting us know.
Glad to know the issue is sorted for you.
Pearl.
Reply
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