Ive been told by ID to find another provider as they cannot give me a date that the mast will be fixed. Currently I cannot make or receive calls at home up to about half mile away. I have a signal & nothing else is affected. 2 friends, one with 3 & the other with ID do not have my problem when they're in my home. So I'm trying to find the answer as I don't really want to leave ID. Any help would be welcome. Thanks
Hi
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If a replacement SIM card has been tried this would lead us to believe this is either a device issue or a general signal issue, I’d recommend trying the SIM card in another device to see if issues persist.
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Tom
The new Sim card has been activated but I still have the same problem!! No calls around my area but if I drive a bit further it works. So is it my phone & why would that be? Mast problem is still in the area.Â
Thanks andewhite, I've picked up a new Sim card to try so hopefully that will work. Thanks for the list of approved handsets which I didn't know existed. My Motorola is on the list. I'll post when I've resolved the issue.Â
Thanks Tom, I've been to 3 shop today & they've said it can't be a mast problem. Either Sim or phone so I have picked up a new Sim card to try today. I was only told by ID to find another provider as they couldn't tell me when the mast would be fixed & presumably wanted to resolve my complaint which is still ongoing. They said it could be days or months!!
Hi
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If you’ve not already tried a replacement SIM card that may be worth a try, however if we’ve said that we’re not the right network for you in your area it may be best to find another network, sorry about this.
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Tom
Are you using a handset that’s listed as approved for the iD Mobile network?
Check online at https://www.idmobile.co.uk/help-and-advice/approved-handsets.
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Thanks. I don't have WF calling. Problem is outside area as well. I do have a signal & can make calls anywhere but my small area. Sim is my next stop but I've been told that is not the problem. Thanks
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