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message saying calls will cost 30p per minute

  • 6 July 2022
  • 1 reply
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Userlevel 1

Every time I make a phone call, on my unlimited calls plan, I get a message saying calls with cost 30p per minute. As usual I can't get through to anyone on live chat to help.

What is this problem and how can I fix it?

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Best answer by Nikhil P 6 July 2022, 11:17

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Hi @Dawnlayx, 

We’re currently experiencing a technical issue which is resulting in some customers incorrectly being advised that they will be charged 30p when calling standard UK numbers. 

Our technical team are currently looking into this as a top priority and working hard to fix it. Please rest assured that your full service will be restored shortly.

We’ll have a post up shortly where you can track the status of the the issue. 

We apologise for any inconvenience this may cause.

Nikhil

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