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Missing charger and earphones

  • 10 August 2023
  • 4 replies
  • 58 views
C
Rank

I ordered a samsung s22 on the 4th of August and on the website it claimed I woukd get a belkin charger and wireless earphones but they didn't come with the phone.

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Best answer by andewhite 11 August 2023, 11:03

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4 replies

Mohammed
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Userlevel 7
Badge +10

Hey @callumwright124

I believe it is only on applicable unlimited tariffs.

So unlimited minutes, texts and Data plans.

Mohammed

 

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C
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I'm sorry I'm not quite sure what tarrifs would apply.

Kash
Rank
Userlevel 7
Badge +7

Hi @callumwright124,

Welcome to the Community!

We hope that the information that @andewhite provided has helped.

However if your tariff was eligible, please let us know and we can investigate further.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

I guess there could be several reasons why you haven’t received the items @callumwright124.

  • iD were out-of-stock of the offer item(s) - the offers say whilst stocks last.
  • The iD tariff chosen wasn’t eligible. The charger offer mentions selected tariffs, and the buds offer mentions unlimited data tariffs.
  • iD forgot to dispatch the item(s) with your order.

Hopefully they just forgot to send the items.
🤞

 

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