Question

Mobile data doesn't work

  • 3 December 2023
  • 4 replies
  • 41 views
Alexandra Mihaela Ispas
Rank

I've changed my phone and after a few days the mobile data stopped working altogether. One day it wouldn't even connect to the network. What can I do?

4 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Alexandra Mihaela Ispas 

 

How are you getting on now?

 

When did you first have issues?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Alexandra Mihaela Ispas
Rank

I managed to sort out the issue by switching to 2g/3g only and selecting the network manually. 

 

Thanks for your reply.

andewhite
Rank
Userlevel 8
Badge +9

iD Mobile only provide 3G, 4G and 5G mobile network services @Alexandra Mihaela Ispas. 

By the end of 2024, iD Mobile will not have a 3G service - only 4G and 5G services.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Alexandra Mihaela Ispas 

 

Glad to hear that’s worked.

 

As @andewhite suggests we are phasing out our 3G service, I’d recommend trying 4G too.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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