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Mobile data unusable for over a week

  • 12 July 2023
  • 5 replies
  • 51 views

The status check has consistently shown the same message, about work ongoing

How long do these repairs last typically and when is it ok to ask for one’s money back?

I rely upon mobile data in my workplace and am currently using a SIM from another network (Voda)

The down speed is 0.3Mbps but not consistent and up is a more reasonable 2Mbps. Down speed since joining in April has been 20+ and up 5+

I can’t use the web. I can only reply to small emails, sometimes

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Best answer by plants 17 July 2023, 14:38

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5 replies

Userlevel 8
Badge +9

You may see that message for quite a while @plants
I’ve had similar message at my postcode for 10+ months now. 

Similar forum topics indicate that Three UK (iD’s network partner) are upgrading their backhaul network, in order to support additional traffic after 3G switch-off, which will lead to an increase in demand for 4G VoLTE services. 

Three UK should have completed their 3G switch-off by the end of 2024.

Thanks!

I guess i’m leaving iD and avoiding all others using the 3 network

Userlevel 7
Badge +7

Hi @plants,

We are sorry to hear this. Please get back to us if you require further assistance.

 

Kash

I had a chat and my query was sent to the complaints dept. for review. I await their decision

Userlevel 7
Badge +10

No problem @plants  thanks for letting us know.

Mohammed

 

Why iD Mobile?