Question

Moving Number To ID Mobile

  • 31 August 2023
  • 2 replies
  • 23 views
Kirsty Davies
Rank

Hi

I have a PAC code from my previous provider and when I complete the form to move my number over to ID Mobile, it just brings up an error.

The live chat is not working and I cannot find another way of contacting you.

Please can someone advise how I can move my number over.

Thanks

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2 replies

Geluk
Rank
Userlevel 4
Badge +1

Try a different browser for CHAT and turn off any pop up blocker software.

Geluk
Tom
Rank
Userlevel 7
Badge +4

Hi @Kirsty Davies 

 

Have you already provided your PAC code to us at purchase/checkout?

 

Does your transaction number begin with a “4”?

 

Tom

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