Ms

  • 19 May 2023
  • 1 reply
  • 8 views
Jan Bett
Rank

I would like to upgrade my phone but am unable to log in, I have tried the forgotten details but it isn't recognising my details, surname, mobile no, year of birth

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1 reply

Siân
Rank
Userlevel 3
Badge +1

Hi @Jan Bett it sounds like you may have not registered your iD account, you can do this here - iD Mobile - Register

Please let us know how you get on or if you need any further assistance.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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