Question

my new SIM card doesn't work

  • 20 July 2023
  • 4 replies
  • 50 views
A
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I have received a new Sim card and it doesn't work. I have tried in three compatible handsets and tried all the trouble shooting. It just says no Sim. Can anyone help? Thanks

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4 replies

Tom
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Userlevel 8
Badge +4

Hi @Andy Austin 

 

I’m sorry to hear this, have you had issues since getting the SIM?

 

What device are you using the SIM card in?

 

Tom

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Andy Austin
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My new sim card , with a new contract, but it’s not working.

Mohammed
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Userlevel 7
Badge +10

Hey @AlisonJ,

When you say new SIM is it a replacement SIM you received or the SIM purchased with a brand new connection?

If it’s the former, then this needs to be activated first.

If it’s the latter, then you may need a replacement SIM Card.

Have you managed to get in touch to check the connection has submitted fine?

If you want, we can PM you here to check this.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

Okay @AlisonJ, new customers get an activated SIM card. 

If you’re a new iD customer, then it sounds like you’ve received a broken or faulty SIM card. 

You can get a replacement SIM (inactive) from any Currys store, otherwise use the online iD live chat to order a replacement SIM. 

 

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