Question

My number has not ported

  • 28 April 2023
  • 6 replies
  • 197 views
K
Rank
Userlevel 1

I changed from lebara to ID mobile. I requested my number to be carried over but i have just realised that my number has not been carried over. please can id mobile sort this out immediately 

This topic has been closed for comments

6 replies

K
Rank
Userlevel 1

And I requested this a month ago

R
Rank
Userlevel 3

Hiya,

If you setup the ID Mobile app, does the ported number show as your number? If it doesn’t then I’d suggest filling out the information in the porting number section of the App, requesting a fresh PAC code from your previous provider.

If this isn’t the case then your best bet would be the ID Live Chat which can be found here → www.idmobile.co.uk/live-chat

They are open weekdays 9am to 8pm and 9am to 6pm on weekends and bank holidays. Due to this being an issue with porting the community isn’t explicitly able to do anything, only offer advice.

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Hey @Kim Brook,

Have you since been able to get this sorted or did you still need help?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank
Userlevel 1

I've tried many time to try register myself on the app with my ported number and the number I'd mobile gave me. I have also done the port number with the PAC. The other thing is Im being charged twice a month 5 pounds.. and I signed up for 5 pounds a month not 10 pounds. 

 

I just wish I could just call someone but seems it's not possible which makes me worried. 

K
Rank
Userlevel 1

No I've tried again this whole weekend and today and still no luck 

Tom
Rank
Userlevel 7
Badge +4

Hi @Kim Brook 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?