I provided my PAC on Friday, and today, my old SIM has stopped working, so presumably the port has happened. However, my number has not ported successfully, so no-one can contact me, and I cannot use 2 factor authentications that send a text. It’s impossible to even find how to contact customer service on the ID website, just the useless chat bot. Can anyone advise how to get this resolved as I desperately need my old number to work.
Best answer by andewhite
View original
+9
Okay
When I joined iD my port completed at ~3pm, and my old provider’s SIM had stopped working about 5 hours earlier.
Continuity of service is not guaranteed when porting your number between mobile service providers. I recommend turning OFF the phone with your iD SIM card, and then checking for service every 45 minutes. Keep your phone turned OFF between checks.
Good luck
Thanks. When I had previously ported my number to other networks, being disconnected from the old network and my old number working on the new network was simultaneous. Seems that is no longer the case,
+9
Thanks. When I had previously ported my number to other networks, being disconnected from the old network and my old number working on the new network was simultaneous. Seems that is no longer the case,
It sounds like you’ve been very lucky previously
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
