I move from a sim only contract to a monthly contract and as part of this, I valued my one year old iPhone 13 Pro and wanted to go ahead with the deal.
This was a few weeks ago buti haven't had any further update or packaging for the old phone.
Could you advise, is there something that I should be doing?
+4
Hi
I’m sorry to hear this, did you receive any emails regarding the trade in itself?
If you haven’t received any packaging via Royal Mail within 3-5 working days of ordering we’d recommend placing a new trade in order on the website so that a new package can be sent out.
Tom
Thank you Tom, I re-registered my phone again, just waiting for the packaging to arrive.
Many thanks 🙏
+7
Hi
Please let us know how you get on and if you require further assistance.
Kash
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