my order has been cancelled why???

  • 18 January 2024
  • 2 replies
  • 42 views

Hi, can you help please. I’ve just found an email in my junk box from Monday saying my order has been cancelled. I have been waiting for the sim to arrive and I am not happy! 


2 replies

Userlevel 8
Badge +9

Have you spoken the iD telephone sales team about your cancelled order, @Abigail Mellard-Sibley?

You can contact the team on 020 7139 1397, during normal office hours. 

Userlevel 7
Badge +7

Hi @Abigail Mellard-Sibley,

Welcome to the Community!

We are sorry to hear this, as @andewhite advised, please call the team for further information.

It sounds like it may have been cancelled due to a failed credit check or security checks.


Kash

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Why iD Mobile?