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My Port has not completed

  • 8 August 2023
  • 4 replies
  • 54 views
Steven Aston
Rank

I've received a text to say my PAC code has been activated and my number has been switched to ID, but it hasn't. The ID number is still what came with the Sim. 

 

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Best answer by andewhite 8 August 2023, 17:18

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andewhite
Rank
Userlevel 8
Badge +9

If your number transfer was supposed to happen today, it‘s possible the transfer hasn’t been completed yet @Steven Aston. 

iD say it can take until 10pm for number transfers to be completed.

If your transfer was scheduled for completion yesterday, it could be worth trying a NETWORK RESET on your handset @Steven Aston - the handset user guide should explain how to do this. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Steven Aston 

 

Ports can take up to 10pm on the date selected/given, I’d recommend allowing until that time for the number to fully port.

 

Please let us know if you’re still having any issues.

 

Tom

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Steven Aston
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Hi Tom

It happened in the middle of the night. 

Thank you

Steve 

Mohammed
Rank
Userlevel 7
Badge +10

Glad to hear that @Steven Aston 

Let us know if you have any other issues

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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