Question

My signal keeps dropping to H or H+ instead of 4g

  • 30 April 2023
  • 14 replies
  • 795 views
N
Rank
Userlevel 1

Hi,

I've recently switched from BT to IDMobile. One thing I have noticed is that the signal is definitely weaker in my region, RG9 postcode. Often it drops from 4g to H+ or just H which really interferes with internet usage. I live 9 miles from Reading, Berkshire, so I guess it's a lack of mobile towers of something. But it's pretty annoying and not something I expected give IDMobile is using 3 mobile.

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14 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Well don’t go signing up to any long minimum term contract otherwise when Three turn off their 3G network you will be left with frequent no signal issues.

N
Rank
Userlevel 1

Well don’t go signing up to any long minimum term contract otherwise when Three turn off their 3G network you will be left with frequent no signal issues.

Well, that’s just bloody marvellous isn't it?' This from the 3 website:

“Our plans to switch off 3G

We’ll be phasing out our 3G network service gradually over the next 2 years and switching it off by the end of 2024. At the same time, we’re working on bringing you faster download speeds, better quality streaming, and an even more reliable experience with our 4G and 5G rollout. 

We’re not alone in doing this; other networks in the UK and abroad are also in the process of phasing out their 3G service”

 

Tom
Rank
Userlevel 7
Badge +4

Hi @nictu 

 

I’m sorry to hear you’ve had issues in your area with signal, have you checked the iD Mobile coverage and outage checker for your area?

 

Could you let us know the full postcode(s) where you’re having issues?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank
Userlevel 1

Hi,

Thanks for getting in touch. 

The coverage checker doesn’t seem to be working, the page is blank underneath the title "Check Coverage and Network Status”

My postcode area is RG9

Many Thanks,

Nick.

Geluk
Rank
Userlevel 4
Badge

try “3”’s network coverage page.

Geluk
N
Rank
Userlevel 1

try “3”’s network coverage page.

Thanks, I did end up trying 3’s checker which says i should have 4g, but that’s not what’s happening. 4G coverage is intermittent.

Nick.

andewhite
Rank
Userlevel 8
Badge +9

try “3”’s network coverage page.

Thanks, I did end up trying 3’s checker which says i should have 4g, but that’s not what’s happening. 4G coverage is intermittent.

Nick.

Have you checked for network faults or service issues at your location @nictu?

Do this online at https://www.three.co.uk/support/network_and_coverage/network_support.  

Tom
Rank
Userlevel 7
Badge +4

Hi @nictu 

 

Please could you let us know the full postcode(s) where you’ve had issues so we can take a look?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank
Userlevel 1

try “3”’s network coverage page.

Thanks, I did end up trying 3’s checker which says i should have 4g, but that’s not what’s happening. 4G coverage is intermittent.

Nick.

Have you checked for network faults or service issues at your location @nictu?

Do this online at https://www.three.co.uk/support/network_and_coverage/network_support.  

Hello Geluk, 

Thanks for that, I just tried you link and got the following response;

“We’re fixing an issue with our network in this area

We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.

Updates on our work will be posted here. We’re working as fast as we can to build a better, stronger network in your area.

You can find more help and advice below. And you can read more about our Big Network Build here.

Last updated on 07:15 pm 09 May 2023.”

 

Very interesting.

N
Rank
Userlevel 1

Hi @nictu 

 

Please could you let us know the full postcode(s) where you’ve had issues so we can take a look?

 

Tom

Hello Tom, 

Thank you for replying,

This postcode is pretty close. RG9 2ED

Many Thanks,

Nick. 

andewhite
Rank
Userlevel 8
Badge +9

 

Tom
Rank
Userlevel 7
Badge +4

Hi @nictu 

 

As shown in the post above by @andewhite there appears to be a reported issue in the area that Three UK are working on, along with some congestion that may be causing a slower service, sorry about this.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank
Userlevel 1

Hi @nictu 

 

I’m sorry to hear you’ve had issues in your area with signal, have you checked the iD Mobile coverage and outage checker for your area?

 

Could you let us know the full postcode(s) where you’re having issues?

 

Tom

I am having the exact same issue, indoors and outside, the coverage checker should have 4g outdoors but nope, and no problems in my area it says.

 

HU5 5NZ

 

It's always been spotty inside but outside its usually OK.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @epsilonion 

There’s no issues reported at this postcode.

Have you had the issues since purchase or only discovered this recently?

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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