Hi, I recently bought the black friday 12 month contract upgrade on the wrong phone, as we have 3 phones in the household I would like to transfer the contract to another phone. Can’t get ahold of live chat agents.
This topic has been closed for comments
Userlevel 5
+8
HI
We would be unable to transfer the plan to a different contract, a return would need to be done.
Our Live Chat team can help you with a return.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Michelle
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more