Solved

Network blocked


Took my Samsung phone into service centre a week ago to have a new charging port when it came back I was getting the message network locked after several trips back and forth samsung and carphone warehouse have found out today that when the phone was repaired samsung restored the phone to its original settings and that CW had bought the phone off ID mobile in Ireland so the phone has now locked to another network and I am paying for a contract that I cannot use and no one seems to want to help us
Just Google ID Ireland and apparently they have gone into liquidation last month any help please so stressed
icon

Best answer by Jade 17 May 2018, 14:01

Hi @Stevevwatts

We've sent you a private message regarding this.

Jade
View original

3 replies

Userlevel 7
Badge +8
Hello @Stevevwatts,

Welcome to the iD Community and that's certainly an odd one.

Where was the Samsung handset originally purchased from?

Was this purchased from Carphone Warehouse Ireland or Carphone Warehouse UK?

Mohammed
Userlevel 1
Badge +5
Hi @Stevevwatts

We've sent you a private message regarding this.

Jade
Purchased from Carphone Warehouse in UK online and posted to home address is UK

Reply