Hi all. I had excellent network coverage the first week I joined ID (5G practically everywhere), now I am on 3G or one bar of 4G in Nottingham city centre. Not being able to browse the internet or use apps in a city centre is unacceptable. Has anybody else experienced this? It was fine last week!
Have you checked online to see if the area is affected by a network fault,
Try a status checker at https://www.three.co.uk/support/network-and-coverage/network-support.
Hi andewhite. Thanks for your comment. I have - it appears ID are improving the network in the area but the information seems very vague. No lead time to suggest how long this will go on for. Not a great first impression as a new customer. Thanks again for your comment.
Okay
Three UK currently expect to have switched-off their 3G network infrastructure by end of 2024. Thereafter, only their 4G and 5G networks will be available for customers using the Three UK network.
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Hi
Glad to hear the above from
Tom
Hi
Hi
As seen on the iD Mobile coverage/outage checker Three UK are already aware of the issue and are working on a fix here, typically this is fixed within 7 days, if you’re still having issues on 26/02/24, please let us know so we can get in touch.
Tom
Hi
As seen on the iD Mobile coverage/outage checker Three UK are already aware of the issue and are working on a fix here, typically this is fixed within 7 days, if you’re still having issues on 26/02/24, please let us know so we can get in touch.
Tom
Hey
Network status shown to consumers states: “We hope to be finished working on these improvements as soon as possible.”
Thanks for your replies
Hi
Unfortunately I wouldn’t know the specifics of how Three UK fix a site specifically, I imagine it’s a different diagnosis and fix for each site which is catered to as and when.
In terms of the information given on the website about an outage, it’s best to keep it generic and simple, not everyone would understand if the engineer wrote exactly what was done.
Tom
Thanks
Perhaps improvements are ‘code’ for 3G switch off and upgrades to 4G / 5G?
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