Question

New sim not working.

  • 10 January 2022
  • 1 reply
  • 9 views
Valerie Kernaghan
Rank

Hi, I have a new contract and phone with iD. It arrived last month and unfortunately no matter what I do the sim card does not register on the accompanying compatible phone. I have tried all the trouble shooting suggestions.

 

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1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Valerie Kernaghan,

When you insert the SIM into the handset do you get any messages?

Also have you tried the SIM in a different device?

Can you also confirm if it’s a new SIM deal or from an upgrade?

 

Kash

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