Hi , just come to the end of a 2Y SIM only contract , offered an upgrade via e mail - went on app and chose the deal I wanted - I assumed would keep same SIM card , DONT want new number , looks like a new SIM is being posted - got a very confusing e mail ?
how do I get a new deal and keep same number
Best answer by Kash
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+7
Hi
Welcome to the Community!
It sounds like a new SIM has been sent out to you if you clicked the upgrade option. If you definitely upgraded you’ll keep the same number.
On some occasions when you upgrade a new SIM is sent out to you.
If your old SIM is no longer active you’ll need to wait for the new SIM to arrive.
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Kash
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Old SIM active and contract ends 30/3 , did upgrade using app but keep getting e mail saying new SIM on way and indicates it’s a new number - how / who can I contact to check ?
+6
If you have an email that lists a new number then it definitely isn’t an upgrade, it will be a second plan.Â
Thanks for replying, is my only option to cancel ( in 30 days) and then do again - how do I upgrade and keep same number ( go into a Curry’s?)
can’t believe it’s so difficult to stay - easier to move and get a PAC
+7
Hi
You can look at a triangle port if you would like.
It would mean that you move your old number to a different network then once it has ported to them you obtain a PAC code from them and port the number onto the new iD Mobile account.
Please check for any termination fees involved with cancelling your old iD Mobile account.
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Kash
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