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no actual person to talk to

  • 28 November 2023
  • 1 reply
  • 154 views

I just wanted to talk to a real person to discuss my mobile plan, is there anyone you can actually talk to about this.

Thanks.

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Best answer by andewhite 28 November 2023, 14:23

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Userlevel 8
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Not possible at iD Mobile @thompson_2009 - there isn’t a telephone support helpline. 

The primary channels for customer support at iD Mobile are:

  • Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
  • By private message using Facebook Messenger.
  • By DM using X (formerly Twitter).

The agents work until 8pm on weekdays (6pm at weekends). 

 

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