I acquired a SIM card to use data whilst in Spain. It worked fine. On return to UK I find I cannot get at 3 signal where I live. So need to cancel my iD contact. They are wanting to charge me for another 30 days for a service I cannot use. Customer services Wesson time. Why do service providers not have a call centre where one can actually TALK to someone !
Userlevel 7
+4
Hi
Sorry to hear this, it may be worth trying a network settings reset while back in the UK with your iD Mobile SIM card.
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
If you still wish to cancel, please let us know so we can get in touch here.
Tom
Userlevel 8
+9
I acquired a SIM card to use data whilst in Spain. It worked fine. On return to UK I find I cannot get at 3 signal where I live. So need to cancel my iD contact. They are wanting to charge me for another 30 days for a service I cannot use. Customer services Wesson time. Why do service providers not have a call centre where one can actually TALK to someone !
If you’d like telephone support,
Userlevel 4
And make the subject line of your posts relevant “Mr Taylor” isn’t.
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