My husband has had a stroke and can't remember passwords or pin codes for his account with iD mobile. I have tried on several occasions to contact iD mobile but because l cant give these details they wont help me obtain contract details to cancel the contract. Because l was unable to get a response from iD mobile l cancelled the direct debit hoping they would write to my husband. Unfortunately tis did not happen and the only letter received was from a debt collection company. I explained the situation to them but the only information l got from them was the the contract end date had passed but l had to contact iD mobile to cancel the contract or it would just carry on. My husband at the time of my having to deal with his finances had 4 direct debts going out of his bank account 2 with VODAFONE who l must say were brilliant and under the circumstances cancelled them. I did not expect them to do this l just wanted to know how much was owed so l could pay it off and cancel the account. This is all l want to know from id mobile but it is proving impossible to do and l am worried that l will get more debt collectors letters because l am unable to contact iD mobile to pay any outstanding amounts and cancel the contracts.
Best answer by Will
We’re really sorry to hear about your husband having a stroke.
May I ask, do you now have power of attorney? If so, we’d be able to assist you right here obtaining everything you need.