Question

No mobile number

  • 24 November 2023
  • 2 replies
  • 20 views
Sue Breen
Rank

I have received a demand for payment for a phone that I think was owned many years ago. I am concerned this is a scam as I cannot contact anyone without knowing the mobile number and I cannot seem to access the chat facility. How do I resolve this if all of the communication involves knowing the mobile number ?

 

2 replies

andewhite
Rank
Userlevel 8
Badge +9

You should be able to access Live Chat @Sue Breen, even if you’re not an existing iD customer. 

Otherwise, perhaps contact iD via one of the following:

  • Private message using Facebook Messenger.
  • DM using X (formerly Twitter).

The agents work until 8pm on weekdays (6pm at weekends).

The following forum article might help in this situation.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Sue Breen 

 

I’m sorry to hear this, do you still require any assistance with this or have you gotten in contact with the social media team as suggested above by @andewhite?

 

Please let us know if you still require any assistance so we can get in touch here.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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