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No New Contract Confirmation.

  • 24 December 2022
  • 3 replies
  • 125 views
Z
Rank
Userlevel 1

I signed up for a new sim only contract yesterday. However, I have not received any confirmation email or order number. There is also no sign of the 1p credit check pending on my account.

 

Is this normal? I am beginning to think the whole sign up process did not complete but there is no functional live chat to speak with anyone. I need someone to confirm whether my order has actually been confirmed or failed.

 

Thanks. 

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Best answer by Zedrider 26 December 2022, 18:36

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Zedrider,

Welcome to the Community!

Have you checked your junk emails to see if you have received any updates there?

Let us know here if you would like us to double check the order for you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Z
Rank
Userlevel 1

Hi Kash. 
 

Thanks for your reply. 
After double checking everything I reapplied. It looks like just a simple internet glitch which caused the first attempt to fail. 
Everything has gone through with a second try. 
 

Regards, Zed. 

Mohammed
Rank
Userlevel 7
Badge +10

Hi Kash. 
 

Thanks for your reply. 
After double checking everything I reapplied. It looks like just a simple internet glitch which caused the first attempt to fail. 
Everything has gone through with a second try. 
 

Regards, Zed. 

Awesome, glad to hear that @Zedrider,

If you need any further help, give us a shout here.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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