no phone

  • 2 December 2023
  • 1 reply
  • 16 views
C Louise Hulme
Rank

I haven't recieved phone yet, you have set up a direct debit, I'm not paying for something that o haven't even got yet. 
plus your network is down apparently, great start! 
NO phone number to even contact you. 
also how would I arrange transferring number over if I can't ring you?

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @C Louise Hulme 

 

Billing begins upon dispatch of your device, if you’ve ordered a device it’ll be delivered next working day by DPD.

 

The network has been having some issues over the weekend, we can only apologise for this at this time, Three UK are working on a fix.

 

To arrange a number transfer, please use the iD Mobile port form here.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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