Solved

No phone service and Live chat not working as well

  • 19 December 2023
  • 6 replies
  • 159 views
R
Rank

Hi,

No phone service and Live chat not working as well. How I can contact someone to discuss that I have ordered my PAYG SIM on 14th Dec and via PAC code my current O2 SIM disconnect as well on same day, now I am without SIM since 14th and SIM not delivered. 

I have tried via facebook, no one answers any queries as well. What I can do to get in touch. 

I like to get cancel my contract and get the PAC code to cancel the contract today, so I can go with another company? 

icon

Best answer by andewhite 19 December 2023, 19:09

View original

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Has the number you want to keep been switched to iD Mobile @raza? 

Did you use Facebook Messenger, to send iD a private message about this?

P
Rank
Userlevel 1

Hi @raza 

What I suggest to you is request your pac code back off them and go back to o2 as I have this company isn’t worth it as the hassle I’ve been through and still going through is unreal.

This company needs to go as it’s a disgrace.

R
Rank

Has the number you want to keep been switched to iD Mobile @raza? 

Did you use Facebook Messenger, to send iD a private message about this?

My old number already switched to iD on 14 Dec.

Just waiting delivery for new SIM from iD since then. Its too much delay from iD to deliver the SIM.

I have just went to Currys today and got the iD SIM from them. 

Just let me know, how I can associate my own iD number( ehich transfered via PAC  from old to iD) to this new Currys SIM.

 

andewhite
Rank
Userlevel 8
Badge +9

Has the number you want to keep been switched to iD Mobile @raza? 

Did you use Facebook Messenger, to send iD a private message about this?

My old number already switched to iD on 14 Dec.

… 

Just let me know, how I can associate my own iD number( ehich transfered via PAC  from old to iD) to this new Currys SIM.

 

If you got a replacement SIM in Currys, just visit the iD website to activate your new SIM online @raza.

Once activated the number you want to keep should be attached to your new SIM.

Tom
Rank
Userlevel 7
Badge +4

Hi @raza 

 

Sorry to hear this, you’ll be able to activate a replacement SIM card online at the following link.

 

https://my.idmobile.co.uk/ja/web/cpw/sim-swap

 

Please let us know if you need any further assistance or contact the team on Facebook.

 

Thanks for helping here, @andewhite.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Peter Mills 

 

I understand you’re frustrated however we’d kindly ask that you don’t go to every post you can find and spam.

 

We’ve already private messaged you to ask if you need further assistance, but you’ve ignored this.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?