Question

no service

  • 11 February 2022
  • 5 replies
  • 59 views
164spur
Rank

Hi yesterday I received a new sim, I activated it about 12:30pm at at about five pm it still wasn't working. I contacted i'd live chat a d someone called Anita after I asked for a pac code she cancelled my contract even though I Didn't ask her to, she then went on to say my sim will become a pay as you go sim. I do not want a pay as you go account what a cheek very rude I have been with id mobile from their second year and I am been treated like this, I've had my number for almost 30 years and yesterday I was expecting an important call from the hospital regarding a MRI SCAN and missed it. Can someone please help me with this situation as I need the phone number I am under the hospital and they have my number 07956 815656 I need my service working ASAP, the agent said ten minutes that was at 17:24pm last evening 10-2-22 and still no service 3:28AM I am a disabled person who is under a lot of stress as I spent almost 3 months in hospital and seven weeks in a coma fighting for my life I shouldn't be treated like this by staff that are employed by i'd mobile. 

Please help me to get my service back on

Thank you.

This topic has been closed for comments

5 replies

164spur
Rank

Can someone please help me and get my service back on

andewhite
Rank
Userlevel 8
Badge +9

Hello @164spur,

Sorry to hear about your situation.

The Live Chat service would be the fastest way to get this sorted - I hope the next agent is more understanding.

You can also get a quick response sending a PM via iD’s social media channels:

  1. Facebook
  2. twitter

There should be iD agents working 8am - 8pm weekdays and 9am - 5:30pm weekends.

If you don’t mind waiting, someone from iD will reply to your post in due course.

Good luck - I do hope you get things sorted.

andewhite
Rank
Userlevel 8
Badge +9

Hello @164spur, you could try iD Mobile’s vulnerable customer voicemail line on 0800 0492 376.

Someone should get back to you within 48 hours. 

164spur
Rank

Thank you andewhite I might just do that.

Kash
Rank
Userlevel 7
Badge +7

Hi @164spur,

If you require further assistance from us, please let us know here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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