Question

No service

  • 26 March 2022
  • 5 replies
  • 55 views
Claire Jones
Rank

I switched to you guys a few months back and have never had signal where I live despite the signal according to the website is supposed to be "very good" I'm lucky if I get 1 bar anywhere indoors or outdoors? 

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5 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Try entering your postcode below and check for any network related issues in your area:

https://www.three.co.uk/support/network_and_coverage/network_support

 

If the above result returns no issues and you yet you have no coverage where you live, then your options are limited to either using WiFi calling or you could PAC out to a different network, but you will have to pay an early termination fee. 

 

Coverage map:

https://www.three.co.uk/Discover/Network/Coverage

 

What does the above coverage map return for your area? ID Mobile offer a 30-day grace period where you can try out their service and if you’re not happy for any reason, cancel penalty free. Any reason you didn’t do this?

Claire Jones
Rank

The network related issue states: Our systems haven’t reported any network problems.

The coverage map states Very good service. 

I didn't terminate within the 30-day grace period as I ended up in hospital for an extended time period. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Claire Jones,

Are you able to test the SIM in a different handset to see if that makes a difference?

It may be worth us sending out a new SIM to you to check its not a SIM issue.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Claire Jones
Rank

I checked it in my partners device and the result is the same, no signal. 

 

However when I left the area a couple of days ago it was considerably better so I'm more inclined to say its an issue with signal in my area and surrounding than the sim itself. Although if you feel differently I would still try a fresh sim. 

 

Thanks. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Claire Jones.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

 

 
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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