Question

NO SIM CARD RECEIVED

  • 14 September 2022
  • 2 replies
  • 42 views
Ellen Mcnulty Biglands
Rank

Hi got my phone a couple of weeks ago, well you actually sent me two and sent a sim card for the second phone, which i’ve now returned.  had a live chat a couple of weeks ago and I was assured you’d send me out a new SIM card and it still hasn’t arrived.  HELP

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Ellen Mcnulty Biglands, maybe the Royal Mail strikes have caused a problem.

Anyway, you need to contact iD customer support about a replacement SIM.

In my experience, the best way of contacting iD Mobile is through their social media customer support team via facebook (with Messenger), or Twitter (by DM (direct message)).

Out-of-hours messages left on facebook or Twitter are handled when the iD social media team next start work - anyway, good luck.

  

Mohammed
Rank
Userlevel 7
Badge +10

Hi got my phone a couple of weeks ago, well you actually sent me two and sent a sim card for the second phone, which i’ve now returned.  had a live chat a couple of weeks ago and I was assured you’d send me out a new SIM card and it still hasn’t arrived.  HELP

Hey @Ellen Mcnulty Biglands,

Sorry to hear that.

Have you since been able to sort this or did you still need help?

We should be able to send out a replacement SIM here if it still needs sending to you.

 

Mohammed

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