Question

NO SIM message recently switched from EE

  • 14 December 2023
  • 4 replies
  • 81 views
A
Rank
Userlevel 1

I’ve recently switched to ID from EE on an iPhone 14. I provided a PAC code and the switch appeared to have worked ok as scheduled on the 12th Dec. Yesterday my phone stopped making and receiving calls and said no service. 
After reading multiple threads on here it seems I might have an eSIM. When I’ve looking in settings it was visible and linked to EE. 

Thinking this might be the problem and following advice from another thread I’ve deleted the eSIM and now my phone is saying ‘No SIM’. Now I’ve lost all messaging as well as calls. 
Please can anyone help? 

4 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Ajmad12, have you read the topic by @CallmeRaiven? 

This topic says after deleting the eSIM, it then took 3-4 days before everything sorted itself out.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Ajmad12 

 

Do you have any service while using the iD Mobile SIM card in your device?

 

Have you tried deleting the eSIM as suggested above by @andewhite?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

Hi both, 

Yes I found the thread before leaving the message. It was this advice that meant I lost the SIM altogether, however it was definitely the right advice. 
 

I’ve nipped into my local Currys today. They were amazing. Apparently my eSIM was down as my primary number so once that was changed everything is working perfectly. 
 

thanks so much for replying though and fingers crossed I’m all sorted now. 😀

Kash
Rank
Userlevel 7
Badge +7

Hi @Ajmad12,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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