I’ve had no ID welcome email, or transaction number sent and I have my PAC code to switch my old number. How can I get this please as I can’t keep my old number without it and it’s not been sent.
It says it should be on my ‘digital invoice’ but it’s not listed on the one invoice I have on my account and live chat isn’t working either, can the welcome email be sent to me?
+4
Hi
The welcome to iD email would be sent automatically, have you double checked your junk or spam emails incase it’s gotten lost there?
The transaction number begins with a “4”.
Please let us know if you need further assistance with this.
Tom
No sorry it’s no help
+7
Hi
Welcome to the Community!
Are you having issues with the transaction number?
Have you checked your junk and spam emails also?
If you still have issues we can send you a PM.
Kash
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